Applied Relational Technology - Retail Advantage Testimonials

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Area Manager, Kurt Muller:

“It is a fantastic communication tool for store managers and allows the electronic storage of important documentation.”

Manager, Bags Etc:

“…we can see how our competitors are doing on a weekly basis regarding rankings and footfall, I also like the fact that we can advertise internally by using the notice board and messaging services.”

Manager, Ted Baker:

“We have found the new system easy to use and easy to navigate round. The information that is in the system is useful and helps with our reporting process to head office.”

Founded in 1993 and attracting over 50 million visitors a year, McArthurGlen UK Ltd is Europe’s leading designer outlet developer, owner and operator, with sixteen outlet centres across the UK and Europe. With over 650 brands across 1300 stores McArthurGlen’s outlet centres provide a wide range of heavily discounted, quality products. McArthurGlen continues to expand at a significant rate with over 300,000 sq metres of retail space and with new sites being developed in Europe, it has ambitious plans to substantially increase retail space and successfully develop its infrastructure.

Working closely with Applied Relational Technology McArthurGlen has streamlined the communication across their entire portfolio by implementing a solution built upon ART’s Retail Advantage™ Software. With communication now available directly to every tenant across each centre via their own dedicated terminal the time saved in the collation and sharing of critical business data has been dramatic.

McArthur Glen:

"The service that ART have provided over the last year and a half has been excellent. Their support staff and development team are skilled, flexible and highly committed. They understand our business needs and continue to deliver a system that has quickly become an important tool in all McArthurGlen centres.

"The solution provided to us by ART combines excellent business reporting and performance monitoring together with communication and security features. By making use of this new technology our business now has access to critical information in real time from across our entire portfolio, allowing us to maximise profits, reduce time and costs of communications and quickly alert us to any potential problems.

"We would recommend ART to anybody thinking of using their software and services."

Andrew Ganguly, Operations Manager, SELCHP:

"We have received a first class professional service from ART over the past five years. The breakdown service and out of hours support given is of particular value to our business."

Melanie Tong, Contracts Manager, Veolia Environmental Services

"The service provided by ART to Veolia Environemtal Services has been second to none. Polite, responsive staff who always go the extra mile to assist with any queries or enhancements to our contract monitoring system. The system is easy to use and provides accurate and comprehensive information necessary to operate a very complex contract."