At Applied Relational Technology we pride ourselves on our excellent levels of customer support and the experience and flexibility of our IT Support Services Team means that we can organise a support package that meets both your technical and financials requirements.   We have a continuum of expertise for assessing customer needs and then architecting, implementing and managing the IT infrastructure.  With specific consulting, training and pre-emptive support services ART and its partners provide a complete and comprehensive service; able to maintain and meet the strictest of Service Level Agreements (SLAs) and satisfy the most demanding of customers.

When it comes to customer support we recognise that communication is the key to delivering a quality service.  When creating a package to suit you we listen and discuss your exact requirements understanding your business processes and goals as well as the technical ones.

With the combined technical expertise of our entire support and administration team you are assured of a quick response.

Bronze Level: This is our base level support package. Depending on what is being supported, it typically caters for a customer logging a call with our hotline, between the hours of 09:00 to 17:00, Monday to Friday. Response to the call will be within one working day.

Silver Level: This package offers call logging between 09:00 and 17:00, Monday to Friday with response within 8 working hours.

Gold level: This package offers call logging between 06:00 and 19:00 Monday to Friday with a 4 hour response.

Platinum level: This offers call logging 24 hours a day, 7 days a week with a 2 hour response.